Terms and Conditions

• By making any payment, booking, or using any service of Thrillbharat Private Limited, the Traveler fully accepts and agrees to all Terms listed here.
• Before paying, the Traveler must tick the checkbox “I have read and agree to the Terms and Privacy Policy”. Use of the website, payment, or participation in a trip is also treated as acceptance.
• The Terms published on the official website are the only valid and legally binding terms.
• WhatsApp chats, calls, social media messages, or verbal statements are not an agreement, promise, or commitment.
• Failure to read these Terms does not exempt the Traveler from legal responsibility.
• The Company may modify or update these Terms at any time. Updated Terms apply to everyone from the date they are posted on the official website, and the “Last updated” date at the top shows the current version. The price of a confirmed booking stays locked as per Clause 2.4.

2.1 Booking Deadline

• All bookings must be completed at least 7 days before departure. After this deadline, bookings will not be accepted.
• Bookings made less than 10 days before departure require 100% payment at the time of booking. Part payment is not available for these bookings, and they are not eligible for a refund under Clause 3.1(D).

2.2 Booking Confirmation

• A booking is confirmed only after both of the following:
  1. The Traveler pays the required non-refundable Booking Amount (or the full amount, where Clause 2.1 requires it).
  2. The Company sends written booking confirmation by email from noreply@thrillbharat.com or info@thrillbharat.com.
• No other confirmation method is valid. If the amount is debited but no confirmation is received, Clause 12 applies.

2.3 Payment Structure

• The Booking Amount is mandatory and non-refundable.
• The remaining balance must be paid in full no later than 10 days before departure.
• Any part payment is non-refundable at any time. Refunds are available only where 100% of the trip price has been paid and Clause 3.1 applies.
• If the remaining payment is not completed by the deadline, the result is:
  1. Automatic cancellation of the booking.
  2. Loss of all amounts paid.
  3. No rescheduling.
  4. No compensation.

2.4 Price Policy and GST

• Trip prices may change for new bookings during peak season, due to dynamic pricing, vendor cost changes, fuel price changes, permit charges, or operational conditions, without prior notice. Travelers must confirm the latest price before booking.
• Once a booking is confirmed, the price for that booking is locked and will not be increased.
• GST is charged extra on top of the displayed price, and the GST amount is shown before payment. GST paid is non-refundable at any time, except where applicable law requires otherwise.

3.1 Cancellation After Full Payment

• If 100% of the trip price has been paid, the refund below applies to the Base Price. Days are counted from the date the Company receives the Traveler’s written cancellation request at info@thrillbharat.com to the date of departure.

  Time before departure	Refund
  30 days or more before departure	90% refund
  21 to 29 days before departure	75% refund
  15 to 20 days before departure	50% refund
  14 days or less before departure	no refund under any circumstance

• The deducted portion covers payment gateway charges. No additional gateway charges are deducted from the refund.

3.2 Cancellation Before Full Payment

• If full payment was not completed, all paid amounts remain 100% non-refundable.

3.3 No Refund Conditions

• Except as stated in Clause 3.1, no refund is issued for:
  • Personal reasons
  • Medical issues
  • Office or work issues
  • Travel delays or roadblocks affecting the Traveler
  • Failure to arrive on time
  • Misbehavior or rule violation
  • Failure to meet the fitness requirements stated for the trip

3.4 Force Majeure and Events Beyond the Company’s Control

• In case of natural events, weather conditions, disasters, government orders, permit denial by authorities, political disturbances, pandemics, or any other uncontrollable event:
  • No cash refund is issued.
  • A voucher or date change may be provided only if operationally feasible.

3.5 No Exceptions

• Except as expressly stated in these Terms, no exceptions, negotiations, or special considerations are entertained.

• All official Traveler communication and requests must be sent by email to info@thrillbharat.com, from the Traveler’s registered email address.
• The Company may send official communication from info@thrillbharat.com and noreply@thrillbharat.com. The noreply address is used for booking confirmations, automated updates, payment confirmations and operational notifications. It is send-only, and replies to it are not monitored.
• WhatsApp, calls, voice notes, and social media messages are not legally binding communication. The phone / WhatsApp number is for general enquiries only.
• This email-only rule applies at all times, including during a trip. During a trip, the tour manager may be contacted for emergencies only. Where network is unavailable (Clause 24), emails may be sent as soon as connectivity is available.

• All bookings are strictly non-transferable.
• The Traveler’s name, booking, slot, or departure cannot be changed, replaced, or shifted to another person. Shifting to another date or batch is possible only through rescheduling under Clause 6.
• Any attempt to transfer a booking results in immediate cancellation without refund.

• Only one rescheduling request is allowed per booking.
• The request must be made 30 days or more before departure. Rescheduling within less than 30 days before departure is not allowed.
• A rescheduling fee of 10% of the Base Price applies, in addition to any price difference on the new date.
• If the Company reschedules a trip, a non-transferable voucher is provided under Clause 28, and no cash refund is issued.

• The Company may maintain minimum or maximum group size limits depending on the trip category.
• If the minimum group size is not achieved, the Company may:
  1. Combine groups.
  2. Change the vehicle category.
  3. Modify logistics.
  4. Reschedule the departure.
• In such cases, a voucher or alternative date is offered. No cash refund is payable.

• Thrillbharat Private Limited operates under strict discipline, safety, operational control, and premium group management standards.
• All Travelers must behave in a professional, respectful, calm, cooperative, and disciplined manner throughout the trip.
• Travelers must follow the instructions of tour managers, trek leaders, guides, captains, drivers, the operations team, and other authorized representatives of the Company at all times, for safety and smooth group coordination.
• Consumption or possession of alcohol, tobacco, cigarettes, or intoxicating substances during any trip is strictly prohibited. A violation may result in removal from the trip, suspension of services, no refund, and permanent blacklisting from future services.
• The following are not tolerated: verbal abuse, threatening language, aggressive conduct, harassment, intimidation, public disturbance, unsafe actions, and misconduct toward staff, co-travelers, drivers, hotel staff, vendors, or local authorities, and disrespect toward safety and operational instructions.
• Complaints must be made calmly, professionally, and respectfully, by email to info@thrillbharat.com. Genuine complaints are not treated as misconduct. Abusive, aggressive, or operationally disruptive behavior while complaining may be.
• The Company may suspend or remove a Traveler, terminate services, or refuse further services at any time during the trip, without refund, if the Traveler’s behavior is disruptive, unsafe, abusive, aggressive, threatening, non-compliant, or operationally harmful. Removal may include immediate termination of accommodation, transportation, activities, group access, and operational support.
• In serious situations such as group aggression, attempted physical attack, threats to staff, vendors or co-travelers, violent behavior, coordinated misconduct, or a public safety threat, the Traveler responsible is removed and may be blacklisted. Other Travelers on the same booking may also be removed only if they supported or joined the misconduct.
• A removed Traveler is solely responsible for their own return and all related costs. The Company has no obligation to arrange or pay for the return. In a safety emergency, the Company may inform local authorities or emergency services, and doing so does not create any obligation for return or costs.
• Suspension or removal may happen before departure, in transit, during a hotel stay, during activities, or during trek operations, based on safety, discipline, operational stability, vendor protection, team safety, or group experience.
• Decisions on discipline, removal, suspension, or operational safety are taken in good faith and are final for operational purposes during the trip. This does not affect the Traveler’s legal rights.

• Valid government-issued photo identification is mandatory. Failure to provide it results in denied participation without refund.
• All required documents must be submitted before the shared deadline.
• Permit approval rests solely with government authorities. The Company is not responsible for permit delay, rejection, or cancellation caused by authorities.
• If a permit problem is caused by the Company’s own failure, the Traveler is offered an alternative date or a voucher.

• Travel and medical insurance may be mandatory for selected trips.
• All medical conditions must be disclosed at the time of booking. Failure to disclose health information may result in removal without refund.
• All medical, rescue, hospital, emergency, or evacuation costs are the sole responsibility of the Traveler.
• Participation in any trip or trek is completely at the Traveler’s own risk.
• Thrillbharat Private Limited is not liable for altitude sickness, fatigue, allergic reactions, injuries, or health complications.

• Participants under 18 years of age must be accompanied by a parent or legal guardian, unless explicitly approved in writing by the Company.
• The guardian is fully responsible for the minor’s safety, conduct, health, and behavior.
• A parent or guardian must give consent at booking for the minor’s personal data and for any photo or video use of the minor, as described in the Privacy Policy.

• The Company is not responsible for website errors, internet issues, server downtime, payment gateway failures, or third-party technical disruptions, and no compensation is provided for such issues.
• If an amount is debited but the booking is not confirmed, the Traveler receives a full refund of the debited amount after verification with the payment gateway, within 7 to 10 working days.

• To the fullest extent permitted by law, the maximum liability of Thrillbharat Private Limited is strictly limited to the total amount paid by the Traveler.
• The Company is not liable for:
  • Indirect losses
  • Emotional distress
  • Extra expenses
  • Weather conditions
  • Natural events
  • Government orders
  • Road delays
  • Accidents
  • Unforeseen situations beyond operational control

• Refunds, where applicable, are processed only to the original payment source. No third-party account, cash refund, or alternate payment method is allowed.
• Eligible refunds are processed within 7 to 10 working days.
• Payment gateway charges are covered within the deduction in Clause 3.1. GST paid is non-refundable, as stated in Clause 2.4.
• Incorrect banking information shared by the Traveler may delay or invalidate the refund process.

• For safety, weather, operational, traffic, mechanical, or management reasons, the Company may modify the itinerary, route, hotel, vehicle, timings, activities, and pickup points.
• No refund or compensation is provided for such changes. If a change is caused by the Company’s own failure, the Traveler is offered an alternative date or a voucher.
• Arriving late at the pickup point is treated as a no-show.

• Travelers are fully responsible for any loss or damage to equipment provided by the Company.
• The Company’s damage cost assessment must be reasonable and based on actual repair or replacement cost. Details or the bill are shared on request.

• Travelers must maintain cleanliness, respect local culture, avoid littering, and follow environmental guidelines.
• Violation of environmental or behavioral standards may result in immediate removal without refund.

• The Company does not guarantee specific seat preferences, window seats, vehicle model or variant, AC or non-AC operation, backup vehicle type, or exact luggage space availability.
• No refund is provided for transportation adjustments.

• Meals provided during trips are standard group meals.
• The Company is not responsible for food allergies, dietary restrictions, personal food preferences, or overeating or undereating, and does not provide customized meals unless explicitly confirmed in writing.

• Travelers are fully responsible for their own belongings.
• The Company is not responsible for loss, theft, or damage of personal items.

• The Traveler agrees to indemnify and hold the Company harmless against any claims, damages, injuries, liabilities, or losses resulting from:
  • The Traveler’s personal actions
  • The Traveler’s health issues
  • The Traveler’s negligence
  • The Traveler’s misconduct
  • Ignoring instructions
  • Failure to maintain the required fitness level
  • Misuse of equipment

• Travelers must follow all instructions on safety gear, clothing, equipment, and operational protocols.
• The Company is not responsible for injuries caused by misuse or non-compliance.

• If a Traveler uses a personal vehicle, the Company is not responsible for breakdowns, delays, traffic issues, mechanical failure, or accidents.
• No refund or operational support is provided if the Traveler misses the group due to vehicle issues.

• Mobile network, internet, Wi-Fi, and connectivity cannot be guaranteed during trips or treks.
• The Company is not responsible for lack of network availability.

• The Company does not guarantee snowfall, clear views, weather conditions, wildlife sightings, seasonal landscapes, or festivals and local events.
• No refund is provided if conditions differ from expectations.

• Any dispute must first be reported in writing to info@thrillbharat.com. The Company is given reasonable time to review and respond.
• These Terms are governed by the laws of India.
• If a dispute remains unresolved, all legal proceedings are subject exclusively to the jurisdiction of the competent courts located in Mansa or Gandhinagar, Gujarat, India.

• Group treks and group trips are designed for specific age categories, to maintain group compatibility, operational safety, and experience quality.
• The maximum permitted age differs by trip and is stated on each trip’s page.
• Travelers must provide accurate age information during inquiry and booking. Age verification through valid government identification is mandatory.
• Misrepresentation of age may result in immediate cancellation without refund.

• Vouchers issued by the Company are valid for 12 months from the date of issue and only for direct online booking through the official website: https://thrillbharat.com/
• A voucher may be redeemed only:
  1. For the same trip category, or an eligible trip category approved by the Company.
  2. For a trip of equal or higher price than the voucher value. A voucher cannot be used for a lower-priced trip, so no balance is left over.
  3. For at least the number of Travelers on the original eligible booking.
  4. If the original main Traveler is the lead Traveler on the new booking.
  5. With the same registered email ID and mobile number used for the original booking.
  6. Through direct online booking on the official website.
• The new booking is confirmed strictly as per the current package price, departure availability, itinerary, inclusions, exclusions, operational rules, Terms, and safety policies applicable on the date of rebooking.
• If the current package price is higher than the original booking price, the Traveler must pay the difference before final confirmation.
• A voucher cannot be combined with discount codes, coupon codes, cashback offers, referral offers, seasonal promotions, gift vouchers, loyalty benefits, or any other promotional offer.
• If the Traveler uses a voucher but does not complete the remaining payment within the applicable deadline, the booking is cancelled automatically and the voucher is considered used and non-restorable.
• The Company may verify Traveler identity through government-approved photo identification before approving redemption.
• In case of technical errors, website errors, wrong price display, coupon misconfiguration, system issues, or operational conflicts, the Company may hold, correct, modify, or cancel any booking before final confirmation without liability.
• If multiple bookings are created to attempt multiple uses of the same voucher, all related bookings may be cancelled immediately without refund or compensation.
• A voucher is strictly personal and non-transferable. It cannot be shared, transferred, gifted, sold, assigned, or used by another person.
• Voucher codes are not valid through WhatsApp booking, offline booking, manual booking, agent booking, third-party websites, or marketplace platforms.
• A voucher cannot be converted into cash, refund, bank transfer, UPI transfer, wallet balance, or monetary credit.
• Misuse, unauthorized sharing, wrong information, duplicate redemption attempts, or fraudulent usage may result in immediate voucher cancellation without notice.

• The Company reserves the right to modify policies, update operational rules, change pricing for new bookings, modify inclusions, update safety requirements, change vendors, change itineraries (subject to Clause 15), refuse participation, cancel bookings, and remove Travelers, as set out in these Terms and based on operational, safety, legal, vendor, governmental, or business requirements.
• All rights not explicitly granted remain reserved by the Company.
• This document is the official Terms and Conditions, operational policy, risk disclosure, liability limitation, and Traveler agreement of Thrillbharat Private Limited. The Privacy Policy is published separately.